AI customer support agents that resolve tickets — not just answer them
A Sorol support agent reads every incoming email, chat and form, looks up the order or account in your systems, and replies in your brand voice — as fast at 2 AM as at 2 PM. Anything it can't settle goes to your team with the full context attached, so nobody starts from zero.
- Chat — “Can I change the delivery address on my order?” · 11:48 PM
- Finds order #31207 — not yet dispatched, so the change is allowed
- shopify.updateShippingAddress → confirmed
- Confirms the new address and the unchanged delivery date
- Done in under a minute — logged on the ticket for your team
What the support agent handles
Order & delivery questions
Looks up the order in your store or ERP and replies with live status and tracking.
Account & billing requests
Handles address changes, invoice copies and plan questions against your real records.
Returns & refunds
Checks the request against your policy, starts the return, and routes refunds above your limit for approval.
Triage & routing
Tags, prioritises and assigns every ticket, so the urgent ones reach the right person first.
Escalation with context
Hands off to a human with a summary, the customer's history and a suggested reply.
Help-centre gaps
Flags the questions your help centre can't answer yet, so your docs get better every week.
Plugs into the tools you already use
- Zendesk
- Intercom
- Freshdesk
- Gorgias
- Gmail
- Shopify
- Slack
Not on the list? If it has an API — or even just an inbox — we can usually connect it. The audit confirms every integration before a build starts.
Where your team stays in the loop
- Refunds, credits and exceptions above a limit you set wait for a human click.
- Low-confidence answers are drafted for review instead of sent.
- Every reply and action is logged on the ticket, so you can audit any conversation.
From first call to an agent in production
- 01
Understand
Every engagement starts with a free automation audit. We sit with your team, map how the work really flows, and find the handful of processes where an agent pays for itself. You keep the workflow map and the roadmap either way.
- 02
Design & build
Fixed scope, fixed price, weekly updates. We build the agents against your real tools and your real edge cases, with a human approval step anywhere the stakes are high. First agent live in weeks, not months.
- 03
Run & improve
We don't hand off and vanish. We train your team, watch the agents work in production, and keep tuning until they run without us. You own everything we build.
Common questions
That's your call, and we recommend being upfront. Most teams label the agent clearly and offer a one-click route to a person — customers mostly care that the answer is fast and right.
Something else on your mind? Ask us directly — we reply within one business day.
Related services
Sales & lead-gen agents
Follow up with every lead in minutes, qualify it, keep the CRM current and book the meeting — no deal dies waiting for a reply.
Workflow & ops automation
Remove the manual handoffs between your tools — data entry, routing, updates and reports run themselves.
Document & back-office processing
Invoices, contracts, forms and inboxes read, extracted and filed in seconds — with a human check only where it matters.
Start with the free audit.
In about a week you'll know exactly where an agent would pay off in your business — and where one wouldn't. You keep the map either way.
Get your free AI audithello@sorol.ai · we reply within one business day